Terms and Conditions


The user accepts the following Terms and Conditions:

These terms and conditions bind the contract between: The user and ISLA Online Spanish

Company data

  • ISLA Online Spanish S.L.
  • NIE: B37575917

Description of services

ISLA Online Spanish S.L. offers a platform for students to learn about and book online Spanish classes, and allows teachers to offer their online tutoring services. It also makes several resources available for them, including user registration, online payment and student evaluation. All classes are taught by ISLA Online Spanish S.L.

Personal information of students

During registration the user must provide their name, surname and e-mail address. The user is responsible for the correct input of this data. In doing so the user authorizes ISLA Online Spanish S.L. to send them emails concerning their online course.

Privacy of personal data

ISLA Online Spanish S.L. will treat the personal data of users with absolute confidentiality and in accordance with current legislation (Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights). For more information, please consult our privacy policy.

The teachers

All teachers are experts in teaching Spanish to foreigners.

After the user has purchased their required amount of capsule classes, the company will assign a teacher to them. Every effort will be made to establish lesson times of optimal convenience to student and teacher. Most of our teachers combine their online teaching activity with presential lessons at our centre. During their holiday period a substitution teacher will be provided.

At the time of booking classes, the user may request a specific teacher they have met at ISLA Salamanca and we will try our best to meet their wishes. However, assignment of a different teacher is not grounds for free cancellation of the order.

Trial lessons

ISLA Online Spanish S.L. offers free 30 minute trial lessons with no commitment on the side of the user to take classes later.

Classification test

We do require all non-beginner users, though, to take our classification test so we can make this session as useful as possible. There are three test levels, so if the lowest level is too simple, please switch to a harder test and vice versa.

Certificate of use

Once the user has completed their online classes or whenever they request it (as long as they have taken a minimum number of 10 classes) they will receive a certificate of achievement which states their name, level, the type of course received, the number of hours and a brief evaluation. The certificate will be stamped and signed by ISLA Online Spanish S.L. and will be sent to the user by email. The user can opt to receive a certificate by postal mail if they pay shipping costs.

Payment

To commence lessons prior payment is required 24 hours in advance via online payment by card, paypal or bank transfer.

VAT

ISLA Online Spanish S.L. courses are exempt from VAT.

Receipt

You’ll receive a receipt of payment. If you need a tax invoice in the name of a company please provide us with the name, address and VAT number.

Tokens

The user can book their chosen number of tokens via the ISLA Online Spanish platform. There is no minimum number. Each token lasts 30 minutes and users can bundle more than one. ISLA Online Spanish S.L. offers discounts on the purchase of high quantities of tokens. Purchase of tokens is valid for 12 months. If the user is unable to complete lessons purchased during this period and wishes to request a refund they should put their reasons in writing to ISLA Online Spanish who reserve the right to accept or decline. ISLA Online Spanish S.L. may ask the user to submit documents that corroborate their reasons for requesting a refund.

Change of lesson type

If the user has purchased a package of a certain tokens type (individual, mini group, group) and wishes to change it for another (eg mini-group classes instead of individual classes), they will be liable to pay the difference in the case of a higher value package. If the user changes from a more expensive option to a cheaper one, the difference will be refunded.

Cancellation or modification

In the event of ISLA Online Spanish S.L. being forced to cancel a class less than 24 hours in advance due to illness or a force majeure the class will be rescheduled if no substitute teacher can be found.

In order to change the time or day of a class the user should contact their teacher or the ISLA Online Spanish S.L. staff 24 hours in advance.

If the user needs to cancel a class less than 24 hours in advance, they should send their request with a reason to ISLA Online Spanish S.L. who will consider whether the class can be made up or not.

If the user connects late but within a grace period of 10 minutes the session will not be cancelled but the time lost will not be made up. If the user is more than 10 minutes late the class will be cancelled and there is no right to refund.

If there are technical problems during the class, either on the side of the user or ISLA Online Spanish S.L. any lost time will be recovered in the next session. If the technical problems persist on the part of the user, ISLA Online Spanish S.L. reserves the right to temporarily suspend these classes until the technical problems have been solved.

Transfer of capsule classes to another person

ISLA Online Spanish courses are personalized and adapted to the learning needs of each user, and are thus not transferible to another person(s).

Copyright and Intellectual Property

The user may print a physical copy of materials of the courses in which they are enrolled for their personal use and for learning purposes. Reproduction and/or distribution to third parties is be allowed. The user may download listening comprehension material for later reproduction. Reproduction and/or distribution to third parties is not allowed.

Complaints

Any complaints should be made via email to ISLA Online Spanish S.L.